Privacy Policy

Talent Map Global BPO, Inc. ("the Company," "we," "us," or "our") is committed to respecting and protecting the personal data privacy of all job applicants, candidates, and prospective personnel in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and applicable circulars issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Notice outlines how we collect, process, store, share, retain, and dispose of your Personal Information and Sensitive Personal Information throughout the recruitment, evaluation, and pre-employment onboarding lifecycle.

We collect data directly from you when you submit an application, participate in interviews, complete assessments, or provide background check documentation.

A. General Personal Information

• Identification & Contact Details: Full legal name, preferred name, residential address, personal email address, and mobile phone number.
• Professional & Educational Background: Curriculum Vitae (CV) / resume, employment history, job titles, educational background, diplomas, professional licenses, and certifications.
• Recruitment & Assessment Records: Video or audio interview recordings, interviewer evaluation notes, skills test scores, technical rubrics, and communication assessment results.
• References: Names, professional titles, organization affiliations, and contact details of professional character references.

B. Sensitive Personal Information (Collected Upon Conditional Offer / Advanced Stages)

• Government-Issued Identification: Tax Identification Number (TIN), Social Security System (SSS) number, Philippine Health Insurance Corporation (PhilHealth) number, and Home Development Mutual Fund (Pag-IBIG) number.
• Pre-Employment Verification Records: National Bureau of Investigation (NBI) clearance, police clearance, and previous employer BIR Form 2316.
• Health & Medical Clearances: Pre-Employment Medical Examination (PEME) results and Fit-to-Work certifications issued by accredited medical providers to evaluate job fitness.

We process your personal information based on your explicit consent, in preparation for entering into an employment contract, and to comply with legal and regulatory obligations under Philippine labor and tax laws.

Your data is processed strictly for the following legitimate business purposes:

• Candidate Evaluation: Assessing your qualifications, skills, work history, and cultural alignment for current and prospective job openings.
• Client Matching: Calibrating and presenting candidate profiles to U.S. and North American enterprise clients for offshore talent placement.
• Pre-Employment Background Checks: Verifying the authenticity of credentials, work experience, and character references.
• Statutory Compliance: Processing government benefit enrollments (SSS, PhilHealth, Pag-IBIG, BIR) and preparing employment contracts upon job offer acceptance.
• Talent Pooling: Retaining candidate information in our active talent database to match your profile with upcoming career opportunities (unless you opt out).

To execute our global recruitment and workforce management operations, your data may be shared with the following authorized third parties:

• Prospective U.S. Clients & Hiring Managers: Candidate summaries, resumes, and technical assessment results are shared with client decision-makers in the United States and North America to facilitate client-side interviews and placement decisions.
• Authorized Service Providers & Sub-Processors: Third-party vendors providing Applicant Tracking Systems (ATS), technical assessment tools, HRIS platforms (e.g., Sprout Solutions, Zoho), secure cloud storage (AWS, Office 365), and background check services.
• Accredited Medical Clinics: For the administration and evaluation of pre- employment medical examinations.
• Regulatory & Government Agencies: Government bodies such as the Department of Labor and Employment (DOLE), BIR, SSS, PhilHealth, and Pag-IBIG, as required by Philippine law.

Cross-Border Safeguards: When candidate personal data is accessed by or transferred to clients or servers outside the Philippines, the Company implements appropriate organizational, technical, and contractual safeguards (including data processing agreements and zero-trust access controls) to ensure an equivalent standard of protection under RA 10173.

• Security Controls: The Company enforces strict physical, organizational, and technical security measures—including data encryption (in transit and at rest), multi-factor authentication (MFA), role-based access controls, and regular data privacy audits—to prevent unauthorized access, loss, or disclosure.
• Retention for Unsuccessful Candidates: If your application is not successful for the specific role applied for, your data will be retained in our talent database for up to twenty-four (24) months from the date of your last interaction with us to consider you for future opportunities. After this period, your records will be securely shredded, deleted, or anonymized.
• Retention for Hired Candidates: If you accept an employment offer, your application data and pre-employment records will transition into your Employee 201 File and will be retained throughout your employment and for the period mandated by Philippine labor, tax, and corporate retention rules post-separation.

Under the Philippine Data Privacy Act of 2012, you possess the following rights regarding your personal data:

• Right to be Informed: The right to know whether personal data pertaining to you is being processed.
• Right to Access: The right to request reasonable access to your personal data held by the Company.
• Right to Rectification: The right to dispute and correct any inaccurate or outdated information in your records.
• Right to Erasure or Blocking: The right to request the suspension, withdrawal, or removal of your personal data from our systems upon valid grounds.
• Right to Object: The right to object to the processing of your data, including processing for direct recruitment marketing or automated profiling.
• Right to Data Portability: The right to obtain a copy of your electronic data in an accessible and structured format.
• Right to File a Complaint: The right to lodge a formal complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe your privacy rights have been violated.

If you have questions about this privacy notice, wish to exercise any of your data subject rights, or have concerns regarding how your data is handled, please contact our Data Protection Officer:

• Attn: Data Protection Officer (DPO)
• Entity: Talent Map Global BPO, Inc.
• Corporate Address: 21F 8 Rockwell, Rockwell Center, Hidalgo Drive, Poblacion, Makati City, NCR, Philippines
• Email: privacy@talentmapglobal.com / dpo@talentmapglobal.com
• Telephone: +63 0 0000 0000